The focus of Securus Technologies from the very beginning has been researching and development, and it is what has helped the firm gain great mileage and success in a short period. Even though it is a relatively new firm in comparison to many other service providers in the correctional industry, Securus Technologies has been able to make a name for itself among the inmates as well as the correctional facilities it services. The quality of the services is good, and so is the customer service. The company’s customer service is highly appreciated by its customers, and the firm has also won the Gold Stevie Award for the same. It has also received the highest rating by the Better Business Bureau for ensuring high-quality products and services.
The consistency in the quality of services it provides has helped Securus Technologies reach where it is today. Many customers who have been using the products and services of Securus Technologies are full of good things to say about the company. What most customers feel about the company is that it listens to their feedback and works upon it to improve its services, which has helped the firm in refining its products and services over a period to meet the modern requirements of the users. Rick Smith, CEO of Securus Technologies, said in a press conference recently that the company has invested massively in research and development and hopes to provide many new products and services in future that would increase the communication opportunities for the end users.
The investigative services and solutions offered by Securus Technologies are also second to none. It has helped the law enforcement agencies to work efficiently and has helped convict hundreds of criminals so far. The company has received tons of e-mails and letters appreciating the work they are doing to modernize the correctional sphere with the use of technology.